Returns & Refund Policy

1. Eva Fashion and Craft is committed to providing the best shopping experience to our customers. Please read the product description carefully before placing your order.

2. We do not accept returns, exchanges, or cancellations once an order has been delivered.

Exception: If you receive a damaged, defective, incorrect, or missing item, please contact us within 24 hours of delivery with:

  • A complete parcel opening video (from the unopened package)
  • Clear photos of the issue

After verification, we will provide an appropriate resolution, which may include a replacement or refund, at our discretion.

3. The parcel opening video must start before opening the outer shipping package and continue without interruption. Videos that are edited, paused, cut, or recorded after the package has been opened will not be accepted for claim verification.

4. To report a damaged, defective, incorrect, or missing item, please contact us within 24 hours of delivery:

Please include your order number, photos, and the complete parcel opening video. We will acknowledge your request within 24–48 business hours and keep you informed throughout the verification process.

5. If the error is on our part (damaged, defective, incorrect, or missing item), a full refund or replacement will be provided after verification.

Refunds will be credited to the original payment method within 5–7 business days.

Returns requested for reasons other than damaged, defective, incorrect, or missing items are generally not accepted. However, if Eva Fashion and Craft approves such a return as a one-time exception, a 4% payment processing fee will be deducted from the refund amount.