Payment Processing Fee

Last updated: 14 November 2026

We ship across India from Chennai, Tamil Nadu. This page explains how long your order takes to reach you, what shipping costs, and what to do if something goes wrong on the way.

1. Order processing

• Orders are packed and dispatched within 2–3 business days after your payment is confirmed.
• Our business days are Monday to Saturday. Orders placed on a Sunday or a public holiday are processed on the next business day.
• During festivals, sales and other busy periods, processing can take a little longer. If there is a significant delay, we will let you know.
• Pre-order items are dispatched when the stock arrives. The expected date is shown on the product page.

2. Delivery time

Delivery time starts from the day your order is dispatched, not from the day it is placed.

The estimated delivery date shown on our product and cart pages already includes processing time and skips Sundays and public holidays. It is an estimate, not a guaranteed date.

3. Shipping charges

• Shipping charges are calculated at checkout based on your delivery location and the weight of your order.
• The exact shipping charge is always shown at checkout before you pay. There are no hidden charges.
• Free shipping may be offered on eligible orders during promotions. Any free-shipping offer will be shown on the website and applied at checkout.

4. Courier partners

We ship through trusted courier partners and India Post. We choose the best available service for your pincode. India Post delivers to every pincode in India, so we can ship to all locations, although remote areas may take longer.

5. Order tracking

• When your order is dispatched, we send you the tracking number by email.
• Tracking can take 24–48 hours to show updates after dispatch.
• You can also check your order status on our Track your order page.

6. Correct address and phone number

Please check your delivery details carefully at checkout: full name, complete address with landmark, pincode and a mobile number that is reachable.

If an address is wrong or incomplete, the parcel may be delayed or returned to us. If you notice a mistake, contact us as soon as possible. We can correct the address only before the order is dispatched.

7. Failed delivery

The courier will attempt delivery as per their standard process. If the parcel comes back to us because the address or phone number was wrong, nobody was available to receive it, or the delivery was refused, we will contact you. We can send it again once you pay the re-shipping charge.

8. Delays

Most orders arrive on time, but deliveries can sometimes be delayed by heavy rain or cyclones, public holidays, transport strikes, government restrictions or courier issues. These delays are outside our control. We will help you follow up with the courier.

9. Damaged, missing or lost parcels

• Damaged, wrong or missing items: report within 24 hours of delivery with an uninterrupted parcel-opening video and photos. The full process is in our Returns & Refund Policy.
• Parcel not received: if your parcel has not arrived within 48 hours after the estimated delivery date, or tracking shows "delivered" but you have not received it, contact us within 48 hours. We will check with the courier and send a replacement or a full refund if the parcel is confirmed lost.

10. Areas we ship to

We currently ship only within India. If we are unable to deliver to your location for any reason, we will tell you and refund the full amount you paid.

11. Ownership of the order

Once the order is delivered to the address you gave at checkout, the products become yours and you are responsible for them.

12. Contact us

For any shipping questions, contact us on WhatsApp at +91 72004 61417 or by email at evafashionandcraft@gmail.com. Please include your order number.

Related policies: Returns & Refund Policy · Cancellation Policy · Terms & Conditions

Last updated: 14 November 2026

Please read the product description, size and quantity carefully before you order. Because our products are small craft and jewellery supplies, we do not accept returns or exchanges after delivery, except when an item arrives damaged, defective, wrong or missing.

1. When you can claim

You can raise a claim if you receive:

• a damaged or broken item
• a defective item
• a wrong item (a different product, colour or size from what you ordered)
• a missing item, or fewer pieces than ordered

Small differences in colour because of screen settings, and slight natural variations in handmade or crafted items, are not defects.

2. Parcel-opening video (required)

To keep claims fair and quick, please record a video when you open your parcel:

• Start recording before you open the outer package, showing the shipping label clearly.
• Keep recording without pausing or cutting until all items are shown.
• Videos that are edited, paused or started after the package was opened cannot be accepted.

3. How to report a problem

Within 24 hours of delivery, send us:

• your order number
• the full parcel-opening video
• clear photos of the problem

Send them on WhatsApp to +91 72004 61417 or by email to evafashionandcraft@gmail.com.

We will reply within 24–48 business hours and keep you updated until the claim is resolved.

4. What happens next

• We check the video and photos.
• If the mistake is ours, we send a replacement or give a full refund for the affected items, with no deductions. You can tell us which you prefer. If the item is out of stock, we will refund it.
• If we need the item back, we will tell you how to send it.

5. Refund timeline

• Approved refunds are processed to your original payment method within 5–7 business days of approval.
• Your bank or payment app may take a few more days to show the amount.
• We do not offer cash on delivery, so all refunds go back to the account or card used for payment.

6. Other return requests

Returns for any other reason are not accepted. In rare cases, we may approve a return as a one-time exception. If we do, the item must be unused and in its original packaging, and a 4% payment-gateway fee will be deducted from the refund. This fee never applies when the mistake is ours.

7. Order cancellations

To cancel an order before it is dispatched, please see our Cancellation Policy.

8. Contact us

WhatsApp: +91 72004 61417 · Email: evafashionandcraft@gmail.com

Related policies: Shipping Policy · Cancellation Policy · Terms & Conditions