Personalized Mug With Your Image & Text - White

Shipping Policy

At Eva Fashion & Craft, we are committed to delivering your orders safely, securely, and on time. Please read our shipping policy carefully before placing an order.

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Order Processing

• All orders are processed within 2–3 business days after successful payment confirmation.
• Orders are processed only on business days (Monday to Saturday). Orders placed on Sundays or public holidays will be processed on the next business day.
• During festivals, promotional events, or periods of high order volume, processing times may be extended. Customers will be notified if there is a significant delay.

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Shipping & Delivery

Once your order has been dispatched, the estimated delivery time is:

Destination	Estimated Delivery Time
Tamil Nadu	1–3 Business Days
South India	2–5 Business Days
Rest of India	4–10 Business Days
Remote/Rural Locations	Up to 12 Business Days

Please Note:

• Delivery estimates begin after the order has been dispatched, not from the date the order is placed.
• Delivery timelines are estimates only and may vary depending on courier operations, weather conditions, public holidays, natural disasters, or other unforeseen circumstances.

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Shipping Charges

• Shipping charges are calculated automatically during checkout based on:
  • Delivery location
  • Order weight
  • Shipping method
• Free shipping may be available on eligible orders during promotional offers.
• Any applicable shipping charges will be displayed before payment.

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Order Tracking

• Once your order has been shipped, you will receive a tracking number via email.
• Tracking information may take 24–48 hours to become active after dispatch.
• Customers can use the provided tracking number to monitor shipment progress.

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Delivery Attempts

Our delivery partners will attempt delivery according to their standard delivery policy.

If delivery fails because of:

• Incorrect address
• Incorrect PIN code
• Incorrect contact number
• Customer unavailable
• Customer refuses delivery

The shipment may be returned to us.

Additional shipping charges may apply for re-dispatch.

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Address Accuracy

Customers are responsible for providing accurate shipping information, including:

• Full Name
• Complete Address
• Landmark (if applicable)
• PIN Code
• Mobile Number

Eva Fashion & Craft is not responsible for delays or failed deliveries resulting from incorrect or incomplete information provided during checkout.

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Delayed Deliveries

Although we work with reliable courier partners, occasional delays may occur due to:

• Severe weather conditions
• Public holidays
• Transport disruptions
• Government restrictions
• Remote delivery locations
• Courier operational issues

Such delays are beyond our control, and delivery dates cannot be guaranteed.

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Damaged or Lost Shipments

If your order arrives damaged or appears to be lost in transit:

• Contact us within 48 hours of delivery or the expected delivery date.
• Please include your order number and supporting photographs (if applicable).
• We will investigate the issue with the courier partner and provide an appropriate resolution.

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International Shipping

Currently, we ship only within India.

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Shipping Restrictions

Certain products or locations may not be eligible for delivery due to courier service limitations. If we are unable to fulfill your order, you will be informed promptly, and any payment received will be refunded.

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Contact Us

For any shipping-related questions or assistance, please contact us:

Eva Fashion & Craft

Email: evafashionandcraft@gmail.com

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Important Information

• Delivery dates shown on our website are estimated and are not guaranteed.
• Ownership and risk of loss transfer to the customer once the order has been delivered to the shipping address provided.
• Shipping policies may be updated periodically without prior notice.

1. Eva Fashion and Craft is committed to providing the best shopping experience to our customers. Please read the product description carefully before placing your order.

2. We do not accept returns, exchanges, or cancellations once an order has been delivered.

Exception: If you receive a damaged, defective, incorrect, or missing item, please contact us within 24 hours of delivery with:

• A complete parcel opening video (from the unopened package)
• Clear photos of the issue

After verification, we will provide an appropriate resolution, which may include a replacement or refund, at our discretion.

3. The parcel opening video must start before opening the outer shipping package and continue without interruption. Videos that are edited, paused, cut, or recorded after the package has been opened will not be accepted for claim verification.

4. To report a damaged, defective, incorrect, or missing item, please contact us within 24 hours of delivery:

• Email: evafashionandcraft@gmail.com
• WhatsApp: +91 7200461417

Please include your order number, photos, and the complete parcel opening video. We will acknowledge your request within 24–48 business hours and keep you informed throughout the verification process.

5. If the error is on our part (damaged, defective, incorrect, or missing item), a full refund or replacement will be provided after verification.

Refunds will be credited to the original payment method within 5–7 business days.

Returns requested for reasons other than damaged, defective, incorrect, or missing items are generally not accepted. However, if Eva Fashion and Craft approves such a return as a one-time exception, a 4% payment processing fee will be deducted from the refund amount.